Ticket refund policy:
- Tickets are non-refundable:
- At least 48 hours before the Event;
- At least 15 minutes before beginning of movie at Kinoforum 10 (Forum Shopping Mall) cinema;
- At least 30 minutes before beginning of movie at Eurasia Cinema7;
- At least 30 minutes before beginning of movie at Lumiera Cinema (ЦУМ);
- Tickets are non-refundable at Keruen Cinema (Talan Gallery);
- At least 1 (one) hour before beginning of movie at Arsenal 3D (Atyrau) cinema;
- At least 1 (one) hour before beginning of movie at Aru Cinema;
- At least 30 minutes before beginning of movie at Arman Asia Park (Astana) cinema;
- At least 1 (one) hour before beginning of movie at Galaxy Cinema;
- At least 1 (one) hour before beginning of movie at Festival Cinema Dolby Atmos 3D;
- At least 30 minutes before beginning of movie at Arman (Asia Park Shopping Mall) (Almaty) cinema;
- At least 30 minutes before beginning of movie at Arman 3D (MART Shopping Mall) (Almaty) cinema;
- At least 1 (one) hour before beginning of movie at Arman 3D (Almaty, Dostyk Ave.) cinema;
- At least 1 (one) hour before beginning of movie at Illuzion Maxima cinema;
- At least 30 minutes before beginning of movie at Cinema Alem;
- At least 30 minutes before beginning of movie at Pixel Family Cinema;
- At least 30 minutes before beginning of movie at Pixel Cinema;
- At least 1 (one) hour before beginning of movie at Kinoman cinema;
- At least 1 (one) hour before beginning of movie at Shagala Center cinema;
- At least 2 (two) hours before beginning of show at ARTiSHOK theatre;
- Tickets are non-refundable at Smart Cinema;
- Tickets are non-refundable at Sun Cinema;
- Tickets are non-refundable at Kinoalem cinema;
- Tickets are non-refundable at Esentay сinema (Satpayev);
- At least 1 (one) hour before beginning of movie at Arsenal (Astana) cinema;
- At least 30 minutes before beginning of movie at Dostar Cinema;
- Tickets are non-refundable at Step Cinema;
- At least 24 (twenty four) hours before beginning of show at Independent theater «P2P»;
- At least 30 minutes before beginning of movie at Aizhuldyz Cinema cinema;
- Tickets for the "Orda in Astana" event are non-refundable and non-exchangeable;
- After beginning of movie/event;
- After ticket validation (after ticket check at entrance);
- After ticket printing at Organizer's ticket office;
- If refund is not provided for by Event rules.
- Kino.kz charges no service fee during ticket refund. The following Organizers charge service fee during ticket refund:
- Kinopark / Kinoplexx network (if the Ticket(s) is returned more than one hour before the start of the Show - in the amount of 10% (ten percent) of cost of the Ticket(s), if the Ticket(s) is returned less than one hour before the start of the Show - in the amount of 20% (twenty percent) of cost of the Ticket(s))
- Partial ticket refund is not allowed.
- The ticket cannot be exchanged for another ticket.
- Customer’s money will be refunded to the same payment card from where the payment was effected within 3 (three) business days.
- If the Kino.kz website does not work correctly, claims for refunds will be accepted, if a screenshot/video of the error is provided.
- Taking into consideration procedures and rules of the Organizer, the Customer should start cinema ticket refund procedure at least 2 minutes prior to the time specified in clause 1 of this Policy.
Ticket refund procedure:
- Check that your phone number is displayed in your profile (add your phone number, if required);
- Enter My Tickets section;
- Select the ticket you want to return;
- Press Open Ticket button;
- Under the open ticket, press Return Ticket button;
- Read the refund policy carefully;
- Check the "I agree" box under the timer;
- Press the "Return ticket" button;
- Wait for the results.
If the Kino.kz website does not work correctly, claims for refunds will be accepted, if a screenshot/video of the error is provided.
Customer Service: +7 705 927 80 09 (phone), +7 776 808 97 38 (WhatsApp).